30% Off Sitewide Use Code ISHK30
Welcome to ISHK
30% Off Sitewide Use Code ISHK30

FAQ'S

1. What are the candles made of?
Our candles are made of all-natural soy wax and high-quality fragrance oils.
2. Are the candles cruelty-free?
Yes, all our candles are cruelty-free and made with ingredients that are ethically sourced.
3. Where are the candles made?
We are a UK based brand but our candles are handmade and poured in Pakistan. This choice not only draws inspiration from the essence of this land but also stands in solidarity with hardworking smaller suppliers.
4. How long do the candles burn for?

The burn time of our candles varies depending on the size of the candle, but on average, they burn for 30+ hours.

5. Can I return a candle?

We accept returns within 14 days of delivery, as long as the candle is unused and in its original packaging. Please refer to our returns policy for more information.

6. How can I contact you if I have any questions or concerns?

Contact info@shopishk.com for all questions and concerns.

7. Why are there white frost-like marks on the sides of my candle?

Soy wax, when blended with oils, tends to develop frosting, especially when exposed to temperature changes. This frosting can manifest as white, misty patches on the inside of the glass container. It’s an entirely natural occurrence attributed to the ingredients’ natural composition in the candle. This phenomenon happens as the wax seeks to return to its natural state, causing crystal formations that create the frosty appearance. Importantly, frosting does not impact the candle’s fragrance diffusion or its burning characteristics. To reduce frosting, it’s advisable to keep your candle away from direct sunlight and fluorescent lighting.